Salesforce CPQ engagements, spanning the standard project lifecycle from strategy/visioning through implementation/post-implementation support with responsibilities across business and technical work streams.
Driving collaborative customer service business process, business requirements and functional design discussions with clients, focusing on business value to make real-time design decisions
Supporting change management and business readiness activities to deploy Salesforce CPQ, e.g. terms of config vs code.
Mapping functional requirements to Salesforce CPQ features and functionality.
Disseminating leading practices on customer service processes and solutions
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